Production and Logistics Assistant
Job No:
ZCL319
Location:
Tipton
ABOUT ZCL│XERXES
For three decades, Xerxes, a ZCL Company, has been an industry leader in the design, manufacture, and sale of high-quality, cost-effective fiberglass storage tanks for the petroleum, water/wastewater and chemical markets. A growing list of customers in each of these markets relies on Xerxes' extensive experience and innovative leadership in the development and fabrication of fiberglass storage tanks.
Xerxes is currently recruiting for the role of Production and Logistics Assistant. This position will be based in our Tipton, IA (515 West South Street) manufacturing facility. If you are a motivated worker who wants to work for a respectful employer and be part of a supportive team, then Xerxes is the place for you!
THE ROLE
Reporting to the Production Coordinator, the Production and Logistics Assistant is accountable for day-to-day administrative activities associated with the facilities production, customer service and shipping activities.
DUTIES & ACCOUNTABILITES
- Answer telephones, direct calls and great visitors as needed for general office
- Enters sales orders into system accurately – configure tanks, research part numbers
- Maintaining accurate customer order files including purchase order information, drawing approvals, customer correspondence, production information, warranty packages and freight details
- Process bills, invoices and credit memos to customers for products and materials ordered from the plant
- Sets up customer deliveries and communicates lead times to customers and sales representatives
- Tracking the status of orders and updating backlog and ship date reports on a daily basis
- Orders trucks from contracted trucking lines according to shipping needs
- Run shipping paperwork and gather all necessary instruction information
- Review incoming orders by checking the pricing, accessories and delivery time. Resolve any problems or disputes on orders with representative
- Responds to customer inquiries in a timely manner regarding freight quotes, delivery, quality, specifications and installation problems
- Ensuring efficient delivery of Xerxes products and services through strong product knowledge and superior customer service
- Answer, direct, screen incoming calls, pertaining to the customer service department
- Respond to customer inquiries regarding freight quotes, problems, delivery, specs and installation requirements
REQUIRED QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years’ experience providing office support
- Experience working in similar role and industry (e.g. manufacturing, oil & gas) is preferred
- Familiarity with basic office software packages such as Microsoft Office
- Ability to handle multiple tasks and have strong attention to detail
- Ability to develop positive working relationships with customers and coworkers
- Excellent English written and verbal communication skills
- Strong organizational skills
WHAT WE OFFER
We are an equal opportunity employer that truly values each employee. In addition to offering a competitive wage based on your skills and qualifications, you will also be supported with the following benefits:
- Challenging career with opportunities for advancement
- Group benefits package
- RRSP matching
- Training and development opportunities through ZCL University
Applications will be accepted until the position is filled. We thank all applicants for their interest, but only those selected for an interview will be contacted.
ZCL │XERXES is an equal opportunity employer